Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Midterm Exam
Below are the questions for the exam with the choices of answers:
Question #1
A irrelevant and relevant skills.
B intellectual and mechanical skills.
C personal and job-related skills.
D interpersonal and technical skills.
Question #2
A developing software for measuring employee attitudes.
B conducting an inventory of employee theft.
C being able to accurately interpret other people’s emotions.
D statistically analyzing employee turnover.
Question #3
A provides most of the technical expertise needed by the team.
B is so laid back he or she is barely noticed.
C makes all the important decisions.
D shares the leadership.
Question #4
A key words might be unacceptable in the other culture.
B types of smiles might be offensive.
C hair styles may offend people in the other culture.
D shades of finger nail paint might be offensive to members of another culture.
Question #5
A achieving harmony.
B challenging faulty ideas.
C solving difficult problems.
D conducting research.
Question #6
A clashes with the receiver’s mental set
B complex
C factual
D emotionally arousing
Question #7
A is a good substitute for low wages.
B increases tension, thus preventing workers from becoming too relaxed.
C takes some power away from leaders.
D helps defuse hostility.
Question #8
A whether or not it is appropriate to say “Thank you.”
B to what extent your clothing should match that of the work associate from the other culture.
C what type of physical touching is acceptable.
D whether or not a smile is appropriate.
Question #9
A attempt to avoid conformity.
B strive extra hard to achieve consensus (everyone accepts the decision).
C have feelings of inferiority.
D dislike individual problem solving.
Question #10
A cares about them enough to electronically record their conversation.
B dislikes being a supervisor.
C does not think they are very important.
D is on the fast track to the executive suite.
Question #11
A playing video games for a diversion.
B disciplining employees who are late for work.
C pursuing external rewards such as stock options.
D having a relentless drive to get work accomplished.
Question #12
A the highest placed girl in our company.”
B one of the best female minds in marketing.”
C our vice president of marketing.”
D our woman vice president of marketing.”
Question #13
A sending text messages to each other produced the best results.
B talking in loud, abrasive tones facilitated group productivity.
C nonverbal communication proved to be ineffective.
D face-to-face communication was the most valuable for team purposes.
Question #14
A had one-half the impact of the content of the message.
B was a determining factor in terms of whether the raters would even listen to the message.
C was irrelevant so long as it was not squeaky or too low.
D had twice the impact of the content of the message.
Question #15
A controlling and giving orders.
B disciplining group members.
C taking care of business transactions.
D influencing and persuading others.
Question #16
A be able to joke about how others are different than you.
B establish quotas for hiring and promoting minority group members.
C respect and enjoy a wide range of cultural and individual differences.
D tolerate and treat fairly people from many different groups.
Question #17
The aspect of nonverbal communication offering the clearest indication of interpersonal attitudes is
A gestures.
B posture.
C facial expressions.
D interpersonal distance.
Question #18
A self-doubts.
B self-concept.
C self-esteem.
D self-monitoring.
Question #19
A sexual harassers are usually physically strong people.
B showing pornography in the workplace is usually done by powerful executives.
C the harasser often has more formal power than the person harassed.
D the harassed person often feels powerful for being a victim.
Question #20
A Sonia Passon
B Sofia Poseidon
C Sally Ponzu
D Sophia Possidon
Question #21
A send an e-mail with a black border.
B use an emoticon symbolizing a frown in her e-mail.
C deliver the message in person.
D send him or her an instant message with an urgent tag.
Question #22
A wants to increase both quality and quantity of the group’s output.
B arrives fifteen minutes late to a meeting he is holding to discuss the importance of promptness.
C speaks mostly English and some Spanish during the meeting.
D tells the group that he likes some of what the group is accomplishing but not every thing.
Question #23
A is intimidated with sexually-toned language.
B gets even with harasser by harassing him or her.
C loses out because of refusal to grant a sexual favor.
D receives favorable treatment because of refusal to grant a sexual favor.
Question #24
A be more alert.
B think that the meeting is not serious.
C wind up sitting on the floor after a few minutes.
D be more charitable toward ineffective members.
Question #25
A gain acceptance for the idea of presentation technology.
B find one good joke to fit each slide.
C maintain a human presence while still making effective use of the technology.
D get the projector to work without swearing.
Question #26
A clarify the spoken word.
B convey the feeling behind the message.
C prevent the spoken word from being interpreted too literally.
D repeat the spoken word.
Question #27
A Human Relations in Business
B Human resource management
C Human Resourcefulness in Business
D Helping people get along better
Question #28
A Ask for clarification
B Welcome it.
C Loudly discourage its originator.
D Ask that it be put in writing.
Question #29
A invite anybody you can find to be a friend or follower.
B show loyalty by making gracious comments about your employer.
C blitz managers in the company with flattering messages.
D lower your level of writing skills to that of the silliest bloggers.
Question #30
A low commitment to implementing the decision.
B better acceptance of the decision.
C more rapid decisions than individual problem solving.
D political approaches to decision making.
Question #31
A including your phone number on your business card and résumé.
B keeping the phone in a briefcase or handbag.
C continuous holding of the phone even when not in use.
D wearing only clothing that has a built-in pouch for a phone.
Question #32
A interest-disinterest, and honest-dishonest.
B assertive-aggressive, and passive-assertive.
C happy-unhappy, and extraversion-introversion.
D dominant-subordinate, and cold-warm.
Question #33
A allow your leader to make a mistake.
B be self-confident enough to ignore feedback about your traits and behaviors.
C aim for leadership breakthroughs and minimize small acts of leadership.
D help your leader lead.
Question #34
A move women and minorities into managerial positions more quickly.
B market products to ethnic groups more effectively.
C achieve minority hiring quotas.
D help employees deal more effectively with people of different cultures.
Question #35
A criticize the work, not the person.
B criticize the person, not the work.
C disguise the criticism so it appears to be a compliment.
D make jokes about the other person’s problems.
Question #36
A will most likely encounter barriers because trust is not valued in customer care.
B is likely to be misunderstood because so few people in business are honest.
C will most likely be received with defensiveness from associates who themselves are dishonest.
D has a good chance of being received as intended.
Question #37
A an over-emphasis on rational analysis.
B hesitancy in coming to a conclusion.
C multiple analyses of the alternatives.
D distorted vision and impaired judgment.
Question #38
A avoid using your cell phone for calls or text messaging.
B use your cell phone only when you have stopped your vehicle for a red light or stop sign.
C make repeated calls, using hands-free equipment.
D send the person with you a text message, just for fun.
Question #39
A know whether a message has been received and understood.
B prevent noise from taking place.
C make the sender appear more impressive.
D size up the climate for communication.
Question #40
A members of the same group often behave quite differently.
B many individuals have intellectual problems.
C members of the same group behave approximately the same.
D many individuals have personality problems.
