Navigation » List of Schools » Glendale Community College » Business Administration » Busad 110 – Human Relations in Business » Fall 2020 » Final Exam
Below are the questions for the exam with the choices of answers:
Question #1
A living longer and healthier.
B attaining career satisfaction.
C earning a high income in my field.
D all of the above.
Question #2
A include a large number of people.
B only include people doing work similar to yours.
C be quite restrictive about who can be in your network
D offer people prizes for becoming network members.
Question #3
A satisfies a few of her religious values through work.
B supplements her paid work with volunteer work.
C entered her field because of a family business.
D experiences a consuming, meaningful passion about her work.
Question #4
A search out new potential clients his company is not yet serving.
B become stressed with facing a heavy workload.
C respond immediately when his boss makes a suggestion.
D procrastinate when faced with a difficult task.
Question #5
A list his most important needs for development.
B give himself a clever name, such as “Resilient Roy.”
C think through his basket of strengths.
D compare himself to his favorite brands, such as Nike or Chevrolet.
Question #6
A “Nice to be here”
B “You can say that again.”
C “Whatever”
D “Excuse me, sir (or madam)”
Question #7
A Tell me about your record of attendance and punctuality.
B What type of animal do you admire the most?
C Describe for me a time when you solved a tough problem under a time deadline.
D How are you feeling and acting today?
Question #8
A the job description associated with the position.
B words and phrases that are trending on social media Web sites at the time.
C a modern dictionary of slang.
D current industry buzzwords
Question #9
A use networking to reach company insiders
B be aware of qualifications sought by employers.
C engage in extreme job hunting.
D stay organized during your job search.
Question #10
A identifying your position objective.
B identifying your potential contribution.
C using multiple approaches to reach the right employer.
D smiling at interviewers and contacts.
Question #11
A errors are likely to increase.
B the work is performed too quickly.
C the person will appear to be old-fashioned.
D working on the project is less joyful.
Question #12
A make you a workaholic.
B propel you toward self-employment.
C make short-range goals superfluous.
D propel you toward being more productive.
Question #13
A craving the excitement of rushing to make a deadline.
B dislike of an overwhelming task.
C looking to punish oneself.
D dislike of a task with several components.
Question #14
A 30 hours per week from your home and receive high pay.
B only from midnight until 8 a.m.
C during certain seasons, such as the tax season.
D 60 hours per week, travel heavily, and face tight deadlines.
Question #15
A be a mentor to several workers at the same time.
B perform at a high level for sustained periods of time.
C work in the company wellness program.
D drink Gatorade during business meetings.
Question #16
A skips sterilizing needles before reusing them.
B encourages patients to smoke outside the hospital doors.
C drives an SUV with a sun roof to the hospital.
D advocates that the hospital engages in more recycling.
Question #17
A give a little company money to a poor employee.
B be loyal to her convictions.
C never forgive an immoral act, however small.
D not worry about the consequences of her actions.
Question #18
A has worked for a competitor.
B is in desperate need of a job.
C helps shovel his driveway.
D has strong potential to learn the job in question quickly.
Question #19
A approves the credit application because he likes the way the customer dresses.
B turns down the credit applicant because he is driving a competitive brand motorcycle.
C approves the credit application because it is filled out carefully.
D overlooks the fact that the applicant is facing a home foreclosure.
Question #20
A without feeling distress.
B while feeling terribly guilty.
C with work associates who have high work engagement.
D while looking out for the good of the other person.
Question #21
A the customer is always right.
B a company should strive to retain all their customers.
C a customer retention rate of about 50 percent is realistic.
D some customers are so unreasonable they are not worth keeping.
Question #22
A accept liability for service problems.
B form an personal relationship.
C establish a tight legal agreement.
D enter into frequent negotiations about price.
Question #23
A grant $500 in service coupons to a dissatisfied customer.
B tell a dissatisfied customer to go online to learn how to operate the Jaguar’s navigation system.
C please wait in the customer lounge for an hour.
D explain more clearly the problem with his or her Jaguar.
Question #24
A is so grouchy and angry that he or she is a good model of behavior to avoid.
B is charismatic and good at setting visions.
C imposes strict control over employee behavior.
D complains a lot about poor customer service.
Question #25
A tell many other people about their dissatisfaction.
B usually ask for a refund.
C fill consumer satisfaction surveys with exaggerated, negative comments.
D tend to not become a repeat customer.
Question #26
A a boss who laughs gives generous salary increases.
B most managers are emotionally insecure.
C the shared laughter helps build rapport.
D kissing up is a standard part of most jobs.
Question #27
A give loads of smiles and hugs, and all will be fine.
B be careful not to violate the customs of another culture.
C usually follow the etiquette rules of your own culture.
D recognize that the rules for being polite are the same in most cultures.
Question #28
A was highly introverted.
B was emotionally unstable.
C had poor political skill.
D had good political skill.
Question #29
A have difficulty controlling her love of sweets..
B appear relaxed and friendly at meetings.
C be a high maintenance person.
D be quite hostile toward people she dislikes.
Question #30
A tells great jokes during business meetings.
B gives constructive criticism instead of angry attacks.
C believes that a friendly atmosphere lowers productivity.
D gives angry attacks toward lazy coworkers.
Question #31
A in a group setting.
B about the person’s characteristics.
C about the person’s behavior.
D about the person’s values.
Question #32
A says no to the boss, but yes to coworkers.
B rarely delivers on promises.
C says yes to the boss, but no to coworkers.
D avoids promising to meet deadlines.
Question #33
A competitiveness with team members
B confrontational style
C diplomacy and tact
D impatience
Question #34
A solving problems for the protégé
B coaxing the protégé into potentially harmful situations
C avoiding a personal friendship with the protégé
D sharing a challenging assignment with the protégé
Question #35
A conduct serious negotiations over lunch.
B are late bloomers in their career.
C promote the growth of others.
D dislike most people.
Question #36
A strive to receive bigger rewards than others.
B bet on the outcomes of a situation.
C are willing to endure pain to receive the right reward.
D want to maximize gain and minimize loss.
Question #37
A most workers feel they do not receive enough recognition.
B most workers are greedy.
C the need for economic security and safety is strong.
D collecting company souvenirs is a popular hobby.
Question #38
A desired behavior fades quickly.
B desired behavior is sustained longer.
C undesired behavior fades quickly.
D undesired behavior is sustained longer.
Question #39
A a spirit of excitement and adventure.
B self-interest.
C concern for the welfare of others.
D a need to avoid pain.
Question #40
A more caring about external rewards than getting the job done.
B engaged and committed.
C thankful that they have a job.
D dissatisfied with their working conditions.
