RQ 5 Chapter 9

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Question #1

The “Fashion Place” carries a carefully selected and distinctive assortment of traditional women’s business clothing and accessories for upper-class executives in Boston. It emphasizes customer service with its well-trained salesclerks. The store is probably a

A limited-line store.

B specialty shop.

C single-line store.

D convenience store.

E small department store.

Question #2

A full-service wholesaler in Santa Fe takes title to the products it stocks—a full line of home repair products for independent hardware stores. This wholesaler is a

A rack jobber.

B specialty wholesaler.

C selling agent.

D broker.

E single-line wholesaler.

Question #3

Agent wholesalers usually have higher operating expenses (as a percentage of sales) than merchant wholesalers.

A FALSE

B TRUE

Question #4

Manufacturers’ agents usually work for

A several manufacturers of noncompeting lines.

B service wholesalers.

C selling agents.

D manufacturers’ sales branches.

E only one manufacturer.

Question #5

Almost half of all retail sales are made by the largest stores—those with sales of over $5 million a year.

A FALSE

B TRUE

Question #6

Debbie Wood sells food products to grocery wholesalers and large supermarket chains in Tallahassee. She sells for several manufacturers with noncompeting lines of food products—earning a 5 percent sales commission. She neither handles nor owns the products she sells. Debbie is a

A truck wholesaler.

B rack jobber.

C manufacturers’ agent.

D selling agent.

E broker.

Question #7

A consumer who went to shop at a “supercenter” would probably expect not only to be able to buy food and health care products but also to leave dry cleaning or have shoes repaired.

A TRUE

B FALSE

Question #8

The total cost approach ignores inventory carrying costs and excludes the use of cost accounting and economics tools.

A TRUE

B FALSE

Question #9

Retailers selling a new product that is in hot demand, like the latest movie release or a best-selling book, would be unlikely to incur higher costs for faster delivery (physical distribution).

A TRUE

B FALSE

Question #10

Which of the following correctly represents the order of activities most likely to be performed on goods arriving at a distribution center?

A load for shipping, sort into groups, retrieve from groups, stack on pallets

B sort into groups, put in long-term storage, retrieve from groups, load for shipping

C put in long-term storage, retrieve from groups, stack on pallets, load for shipping

D sort into groups, move to loading dock, move to the vehicle for distribution

E sort into groups, stack on pallets, load for shipping, retrieve from groups

Question #11

Transporting cost as a percentage of selling price is lowest for

A cabbage.

B pharmaceuticals.

C factory machinery.

D sand.

E chemicals.

Question #12

The best way to ship computer parts from St. Louis, Missouri, to Columbus, Ohio, when the parts need to be at a factory in Columbus within three days, is to use

A water.

B air.

C rail.

D trucks.

E a pipeline.

Question #13

The total cost approach involves evaluating each possible PD system and identifying only the transportation costs associated with each alternative.

A FALSE

B TRUE

Question #14

Which of the following is true about public warehouses?

A They are leased by companies for their own use.

B They are designed to speed the flow of goods.

C They are useful for manufacturers that must maintain stock in many locations, including foreign countries.

D They are very expensive.

E They are used by firms who must regularly store large volumes of goods.

Question #15

A channel of distribution

A is any series of firms or individuals who participate in the flow of goods and services from producer to consumer or final user.

B must include one or more intermediaries.

C None of the answers are correct.

D is only needed when products are sold indirectly.

E is only needed when products must be stored.

Question #16

The Internet gives large firms access to repeat customers, but it does little for small firms trying to develop an initial base of customers.

A FALSE

B TRUE

Question #17

Which of the following best illustrates discrepancy of quantity?

A There are over 310 million consumers in the United States, but only a small portion buy tires in any given year.

B Michelin makes tires, but most consumers also want a large selection of car-care services.

C Some stores sell large quantities of Michelin tires but only small quantities of tires made by other companies.

D Four firms make over 90 percent of all the tires sold in the United States.

E Michelin made millions of tires last year, but most customers bought only one set.

Question #18

When a firm utilizes multichannel distribution, a sales channel report—which lists unit or dollar volume sales for each channel—can help a marketing manager monitor the performance of each channel.

A TRUE

B FALSE

Question #19

With the Internet, even very small specialized firms can draw customers from all over the world.

A FALSE

B TRUE

Question #20

Most traditional channel systems don’t have a channel captain.

A TRUE

B FALSE

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