Navigation » List of Schools » California State University, Northridge » Sociology » Soc 340 – Sociology of Work » Spring 2021 » Test 3
Below are the questions for the exam with the choices of answers:
Question #1
A The finance industry’s mechanism for making take-home pay appear to increase faster than inflation.
B A federal policy to financially underwrite increased opportunities for communities to develop new industries.
C A manipulation of balance sheets by firms to make more profits without making more or better products.
D A growth in the manufacturing sector’s paper usage.
E The issuing of worthless stocks to manipulate the asking price for a company.
Question #2
A Computer-Assisted Design.
B Computer-Aided Numeric Controls.
C Innovative Technological Systems.
D Management Information Systems.
E “New” Accounting Systems.
Question #3
A vertical differentiation.
B horizontal differentiation.
C spatial differentiation.
D patrimonial organization.
E matrix organization.
Question #4
A manufacturing->agriculture->services
B agriculture->manufacturing->services
C services->agricultural->manufacturing
D agriculture->services
E services->manufacturing
Question #5
A division of labor by training and skill versus the division of labor by occupational inheritance.
B direct personal control versus bureaucratic control.
C specialization of workers in crafts versus their specialization in tasks.
D use of tools versus the use of knowledge.
E division of labor by gender and age versus no such division of labor.
Question #6
A the interaction is in a low-paying industry.
B the interaction is routinized and the industry is bureaucratized.
C the service provider is a woman, and she does emotion work.
D the interaction is in the retail apparel industry.
E the service provider is a minority-group member, and the interaction is
Question #7
A creation of non-traditional occupations whose pay varies from setting to setting
B unchanged occupational distribution from the 1980s
C mostly highly-paid jobs, with a few poorly-paid jobs
D increasing share of poorly-paid jobs, with a few highly-paid jobs
E increasingly middle-class distribution of jobs
Question #8
A making an example of a customer who fails to observer the “customer’s role.”
B encouraging the general public to call misbehavior to the attention of management.
C electronic monitoring.
D rewarding customers who find mistakes in worker procedures.
E providing training.
Question #9
A reduces the need for a good memory.
B is irrelevant to the dentist because it is only for Carla’s use.
C routinizes the interaction with the patient.
D eliminates the need for training.
E eliminates the need for face work with the patient.
Question #10
A another service worker.
B a business organization.
C an individual consumer.
D a college student.
E a family.
Question #11
A routinize interactions with customers.
B inform workers of their fringe benefits.
C identify leadership potential among workers.
D develop rapport with co-workers.
E establish agreement with management objectives.
Question #12
A river navigation.
B providing adequate water to a community.
C testing swimming pools for micro-organisms.
D fish farming.
E irrigation of farms.
Question #13
A emotion work
B sectoral transformation.
C face-work.
D social control.
E routinization.
Question #14
A services->agricultural->manufacturing
B services->manufacturing
C agriculture->manufacturing->services
D agriculture->services
E manufacturing->agriculture->services
Question #15
A having powerful clients.
B working the evening shift.
C high skill level or advanced training.
D salaried employment.
E higher productivity.
Question #16
A automation reduces the need for workers to make autonomous decisions.
B workers do not take advantage of training opportunities.
C machines using the new technology rarely break down.
D unions are not interested in issues of worker skill.
E college graduates make insubordinate workers.
Question #17
A wholesale trade — retail trade
B transportation — communication
C professional services — finance
D retail trade — personal services
E insurance — public administration
Question #18
A is used to monitor the work behavior of employees.
B is forbidden by law in the United States.
C is used to provide greater safety in the workplace.
D exists only in science fiction such as Orwell’s 1984.
E is used to insure quality control in production.
Question #19
A mixed-effects position
B social skill thesis
C deskilling thesis
D semi-skilled position
E skill-upgrading thesis
Question #20
A They may affect the level of productivity.
B They may allow discrimination against some workers, despite formal rules.
C They may limit bureaucratic control of labor.
D They may facilitate organizational goals.
E They do not arise in unionized workplaces.
Question #21
A there is still a smaller but highly productive manufacturing sector
B productivity is hard to measure
C industrial is a synonym for manufacturing
D knowledge work will be so significant
E agriculture is less important
Question #22
A Compared with operatives, they have more autonomy over their jobs.
B They are skilled workers.
C Automation has affected them more than other factory workers.
D They typically learn their trade through apprenticeship programs.
E Many of their unions have historically made efforts to exclude women and minorities.
Question #23
A the federal whistle-blowing law
B reduced creativity in bureaucracies
C the centralization of control
D the prevalence of larger number of clerical jobs
E that formal rules make discrimination more difficult
