Quiz 2

A  quantity

B  level

C  quality

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Is a report from the restaurant showing how many guests dined in the restaurant.

B  Shows that the Housekeeping Department’s description of a room’s status differs from the room’s status information at the Front Desk.

C  Determines the room rate of a sleeping room

D  Reports, meeting room status

A  All the above

B  Ten-day Report and Three-day Forecast Report (indicating how many rooms are projected to be occupied each day)

C  Housekeeping Status Report (indicating the status of each room compared to the front desk occupancy report)

D  Occupancy Report (listing rooms occupied that night and rooms expected to check-out the following day)

A  date

B  receipts

C  accounting

A  FALSE

B  TRUE

A  FALSE

B  TRUE

A  Direct billing

B  Cash or debit card

C  A combined settlement method

D  Credit card

E  Any of the above

A  Resolution of outstanding guest account balances

B  Updating of room status information

C  All the above

D  Creation of a guest history record

A  master

B  superior

C  great

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Ledgers

B  Folios

C  Points of Sale

D  All the above

E  Vouchers

A  Creates and maintains an accurate account record for each guest or non-guest.

B  All the above

C  Ensures internal control over cash and non-cash transactions.

D  Tracks transactions throughout the guest cycle.

E  Records the settlement for all goods and services provided.

A  Carelessness

B  Negligence

C  Fraud

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  Valet parking should use a numbered three-part form to control cars.

B  Never say a guest’s room number out loud at the front desk.

C  Front desk agents should require identification from anyone who asks for a key.

D  All the above

E  Room attendants should not allow anyone in a guestroom without a key.

A  Perimeter and grounds control

B  Guestroom security

C  Doors, locks, key control, and access control

D  Control of persons on premises

E  All the above

A  Solve

B  Run away

C  Identify

A  TRUE

B  FALSE

A  FALSE

B  TRUE

A  All the above

B  Dining rooms, snack bars, specialty restaurants

C  Golf courses, health clubs, exercise rooms

D  Banquet, meeting, and catering facilities

E  Room service

A  one another

B  All the above

C  personnel in other in other departments (i. e. housekeeping, engineering, maintenance, marketing)

D  personnel in other divisions

E  guests