Chapter 01 Quiz

A  True

B  False

A  True

B  False

A  True

B  False

A  False

B  True

A  True

B  False

A  True

B  False

A  False

B  True

A  True

B  False

A  True

B  False

A  True

B  False

A  using simple English

B  incorporating jargon and regional dialects to encourage them to adopt your communication style

C  avoiding smiling and eye contact because these behaviors may not be their cultural norms

D  speaking very slowly and loudly to improve their comprehension

A  encouraging ethnocentrism

B  emphasizing nonverbal differences

C  practicing empathy

D  increasing communication barriers in virtual work groups

A  a cultural norm

B  ethnocentrism

C  tolerance

D  stereotyping

A  democracy

B  ethnocentrism

C  time orientation

D  idealism

A  Communicators in low-context cultures assume listeners do not need much background information.

B  Group membership is valued by individuals in low-context cultures.

C  Communicators in low-context cultures prefer indirect verbal interaction.

D  Individuals in low-context cultures tend to be logical, analytical, and action oriented.

A  Tolerance

B  Ethnocentrism

C  Culture

D  Diversity

A  take Brittany aside and tell her to keep her negative behavior to herself

B  end the meeting

C  politely seek additional information by saying, “I’m not sure that you really agree with my ideas. Do you have a suggestion to improve them?”

D  sarcastically thank Brittany for her support

A  Social zone

B  Public zone

C  Personal zone

D  Intimate zone

A  The meanings of nonverbal behaviors are universal among all cultures.

B  When verbal and nonverbal messages conflict, receivers put more faith in the verbal messages.

C  The context of a communication setting can greatly affect the meaning of any nonverbal behavior.

D  Nonverbal communication includes only intended behaviors.

A  Controlling her surroundings

B  Keeping an open mind

C  Establishing a receptive mind-set

A  Grandstanding

B  Nonverbal distraction

C  Psychological barrier

D  Physical barrier

A  Most people are good listeners.

B  We misinterpret, misunderstand, or change very little of what we hear.

C  Most individuals remember at least three quarters of what they hear.

D  We spend more time listening on the job than reading, writing, or speaking.

A  a reduction in global competition

B  a decreased emphasis on ethics

C  an increase in social media and changing communication technologies

D  an expansion of management

A  Writing skills are important for only managers and top executives.

B  Today’s workers will be expected to write a variety of messages using many electronic technologies.

C  Messages written in today’s workplace are intended for only internal audiences.

D  Digital business messages such as e-mails, tweets, and instant messages do not need to be as clear or professional as other forms of business correspondence.

A  conflict resolution

B  problem-solving

C  communication

D  computer