CH 1 Quiz

A  Better pay and working conditions.

B  Group dynamics and motivational methods.

C  Abuses of child laborers.

D  Scientific management.

A  Organizational culture

B  Supervisory-management influence

C  Political influence

D  Job influence

A  Work-family programs and policies.

B  Substance abuse counseling for employees.

C  Retraining for laid-off workers.

D  Increased penalties for absenteeism, tardiness, and turnover.

A  Help with her social needs.

B  Goal-setting behavior.

C  Emotional support.

D  Personal structure and values.

A  One to one relationships

B  Relationships with persons in groups

C  Relationships with machinery

D  Relationships with ourselves

A  The field of human relations attempts to anticipate, resolve, and even prevent problems

B  The field of human relations focuses exclusively on the workplace.

C  The behavioral sciences are less interested in the reasons for human behavior than is the field of human relations.

D  The behavioral sciences are oriented more toward application than is the field of human relations.

A  The increased use of technology.

B  Churning dislocations caused by mergers.

C  An increase in workplace incivility.

D  All of these are important developments

A  More leisure time than ever.

B  Workers can expect to work for fewer employers than ever before

C  Changing work patterns create new opportunities and new challenges.

D  General higher morale among today’s workers.

A  High general morale.

B  Relief.

C  Gratitude.

D  Mistrust

A  Personal management.

B  Relational resource management.

C  Human resources

D  Interpersonal relations