Quiz 2

A  a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement.

B  a process whereby two or more parties work toward an agreement.

C  a process that involves people disagreeing.

D  a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere.

A  a process that involves people disagreeing.

B  a type of conflict between two people.

C  a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

D  conflict that takes place between different groups such as between different departments.

A  low individual stress

B  climate of distrust

C  employee feelings of being demeaned with resulting lower morale

D  excessive personal attacks

A  Overcome your fear.

B  Begin aggressively.

C  Listen more than you talk.

D  Get the facts.

A  education

B  overnight gas station attendant

C  law enforcement

D  bartending

A  supervising others

B  denying requests made by others

C  caring for others

D  all of the above

A  compromise

B  collaboration

C  accommodation

D  avoidance

A  assigning someone to play devil’s advocate.

B  building clarity into the situation.

C  encouraging disagreement with no fear of reprisal.

D  creating competition between teams or individuals with a bonus for those with the best solution.

A  Conflict generally makes people uncomfortable.

B  Conflict can paralyze an organization.

C  Conflict can lead to less than optimal performance.

D  Conflict is always problematic in an organization.

A  avoidance.

B  competition.

C  compromise.

D  accommodation.

A  management is willing to commit needed resources.

B  team members are willing to commit to a common goal.

C  managers fail to delegate authority.

D  teams are willing to cooperate with other teams.

A  15-20 percent

B  5-10 percent

C  25-30 percent

D  35-40 percent

A  virtual

B  product design

C  cross-functional

D  task force

A  a team leader

B  a task facilitator

C  a relationship builder

D  someone who is using blocking strategies

A  compact clam

B  nouveau riche

C  rich minimalism

D  slim and sleek

A  Keep the message focused and readable and be kind-don’t flame.

B  Write a meaningful subject line and avoid attachments.

C  Assume privacy but be careful in addressing your email so it reaches the right person.

D  Identify yourself clearly in the first few lines and proofread.

A  team members are individually accountable for achieving team goals.

B  members of a team change constantly.

C  team members lack authority.

D  team members operate in a social context.

A  interpersonal communication / routine maintenance

B  downward communication / upward communication

C  upward communication / downward communication

D  downward communication / lateral communication

A  listen

B  filter out distractions

C  speak clearly

D  answer e-mails promptly

A  assignments are not clear or progress is slow.

B  consensus needs to be built.

C  people on the team aren’t getting along.

D  group cohesiveness needs to be improved.

A  integrity and honesty in communicating with team members.

B  being clear and consistent; letting members know what’s expected of them.

C  willingness to let team members work on their own without asking them what they are doing and how the job is going.

D  being optimistic and generating positive energy.

A  cross-functional

B  product design

C  manager-led

D  virtual

A  department

B  unit

C  group

D  team