Final Examination

A  Double-check every aspect of your supplementary materials.

B  Put compelling pictures or simple charts on every slide.

C  Put all your information on the slides so you can just read them aloud.

D  Make sure that you start by telling the story of your company.

E  Make sure that your preview takes up the majority of your presentation time.

A  keeping personal motivations hidden in the workplace

B  using the pronouns “your” and “our” to discuss goals and needs

C  being open and transparent about the company’s confidential matters

D  discussing only positives rather than focusing on negatives

E  using the FAIR test to evaluate what other people say

A  apply the story line approach

B  use headings to create a storyboard

C  understand the needs of your audiences

D  gather content for an effective review

E  develop effective slides

A  Mark asks Ben to help ensure that the market share of the company increases.

B  Jessica tells Halim that she believes he can turn things around for his next performance review.

C  Keisha informs Roger that she expects to see an improvement in his output as soon as possible.

D  Pablo tells Rachel, one of his sales people, that he expects a sharp improvement in her sales figures.

E  Marsha tells Eddie, a machine operator, to reduce the defective parts he produces by 60 percent.

A  People are good at masking their feelings, so most people are incapable of decoding nonverbal signals.

B  People are not good at masking their feelings, and most people are highly skilled in their ability to decode nonverbal signals.

C  People are not good at masking their feelings, but most people are inconsistent in their ability to decode nonverbal signals.

D  People are good at masking their feelings, but most people still manage to decode nonverbal signals.

E  People are not good at masking their feelings, but most people are incapable of decoding nonverbal signals.

A  parallel language

B  long paragraphs

C  inaccurate statements

D  generous white space

E  passive voice

A  It helps people understand serious business problems.

B  It makes individuals less transparent.

C  It encourages people to work as individuals instead of as teams.

D  It encourages people to demonstrate accountability.

A  ensuring the communication is fair

B  making the message easy to read

C  identifying the primary message and key points

D  setting a positive and other-oriented tone

E  making the message easy to navigate

A  removing empty phrases

B  removing any redundant words

C  starting with “It is” or “There are”

D  replacing a prepositional phrase with a verb

E  changing the passive voice

A  designating tasks and work outcomes to certain employees

B  setting out the timeline by which the work should be accomplished satisfactorily

C  encouraging employees to engage in networked communication to solve problems

D  identifying a potential crisis and developing a strategy for avoiding it

E  providing guidelines for how employees should communicate and cooperate with one another

A  reliability

B  relevance

C  bias

D  expertise

E  adaptability

A  a social bookmarking page

B  a wiki

C  a discussion forum

D  microblog

E  a blog

A  High priority on hierarchy

B  Low priority on humane orientation

C  Low priority on egalitarianism

D  High priority on performance orientation

E  Low priority on future orientation

A  avoid talking to superiors at all for fear that they will be criticized

B  take quick actions to rectify the problems described in a bad-news message

C  view the delivery of bad news opportunistically

D  avoid sharing bad news because they do not want to be blamed

E  take responsibility for bad events even if they are not at fault

A  completing a self-inventory

B  working on your weaknesses

C  researching the needs of your potential employer

D  developing hobbies relevant to the job you are applying for

E  speaking to people who have the position you are interested in

A  are not found in university libraries

B  provide outdated information

C  are more expensive than primary research

D  contain sparse business-related information

E  take time to navigate

A  Companies understand employees use social media for the sole purpose of improving the company’s business.

B  Companies understand employees use social media for the sole purpose of self-expression.

C  Companies respect the rights of their employees to use social media tools for both personal and professional use.

D  Companies view social media as having a negative effect on employee productivity and consider it a distraction.

E  Companies are aware they can control and restrict employees from engaging in social media.

A  to encourage sharing of opinions

B  to reduce isolation

C  to avoid time zone differences

D  to save money

E  to resolve conflict more easily

A  norming

B  performing

C  storming

D  forming

E  reforming

A  Go through your presentation quickly because most audiences have a short attention span.

B  Use your facial expressions to connect with your audience and show enthusiasm for your topic.

C  Lean back and lower your shoulders to convey self-confidence while presenting.

D  Avoid gesturing with your hands, arms, body, and head as it is distracting.

E  Speak in a steady tone and avoid dramatic modulation of your voice as much as possible.

A  idea analysis

B  analysis of the medium

C  inductive structure

D  message review

E  message structuring

A  It is important to strike a balance between objectivity and positivity in a report.

B  Preview statements help decision makers judge the quality of the data provided in business reports.

C  A title page should be used in a business report to preview the report’s most important contents.

D  Precision in most business reports is the result of using the right documentation system.

E  A business report should always use as many bulleted or numbered lists as possible.

A  depersonalization

B  reciprocation

C  validation

D  attribution

E  manipulation

A  Top management is usually the audience for routine messages, so audience analysis is vital.

B  Most routine messages do not contain much content, so little audience analysis is needed.

C  The audience is likely to respond positively to routine messages, so little audience analysis is needed.

D  Routine messages are not important, so audience analysis is unnecessary.

E  Routine messages are not composed very often, so audience analysis must be thorough.

A  active listening process

B  verbal communication process

C  thought process

D  interpersonal communication process

E  review process

A  coordination

B  control

C  richness

D  immediacy

E  constraint

A  Speeches and presentations provided in video and audio format have no usefulness for business research.

B  It is not necessary to document information sources found on the web.

C  Industry sites list a variety of sources that may be more current than the information in business databases.

D  The information found on the Internet tends to be of uniformly good quality.

E  None of the information sources on the web are informed and accurate.

A  designing the report for ease of use

B  using direct quotations rather than paraphrases

C  providing supporting details for your conclusions

D  avoiding the use of cause-effect statements

E  eliminating choppy bulleted lists

A  Internal persuasive messages use the you-voice, whereas external persuasive messages that use the I-voice.

B  Internal persuasive messages emphasize self-centeredness, whereas external persuasive messages emphasize reader needs.

C  While internal persuasive messages raise a need, external persuasive messages provide a rationale.

D  Internal persuasive messages focus on promoting ideas, whereas external persuasive messages focus on promoting products.

E  Internal persuasive messages tend to be slightly more indirect and implicit than external persuasive messages.

A  texting

B  email

C  written messages

D  webinar

E  social networking