Chapter 2 Quiz

A  clear division of labor

B  careers based on merit

C  formal rules and procedures

D  impersonality

E  flexible hierarchy of authority

A  Frank and Lillian Gilbreth

B  Frederick Herzberg

C  Max Weber

D  Abraham Maslow

E  Mary Parker Follett and James D. Mooney

A  planning

B  control

C  organizing

D  motivation

E  leading

A  None of these statements is true

B  The progression principle, which states that all needs are activated at one time.

C  The progression principle, which states that a need at any level is only activated when the next-lower-level need is satisfied.

D  The deficit principle, which states that satisfied needs remain motivators.

E  The Hawthorne effect principle, which describes the need for attention.

A  employee turnover

B  self-fulfilling prophecy

C  absenteeism rate

D  productivity

E  corporate ladder

A  social

B  safety

C  physiological

D  self-actualization

E  esteem

A  mixed system

B  system

C  subsystem

D  closed system

E  open system

A  all of these are correct

B  shared vision

C  systems thinking

D  personal mastery

E  mental models

A  clear division of labor principle

B  scalar chain principle

C  unity of direction principle

D  hierarchy principle

E  unity of command principle

A  empathy apathy

B  resistance to change

C  flexibility in handling problems

D  excessive paperwork or “red tape”

E  flexibility in the face of shifting customer or client needs